Our Satisfaction Guarantee. Due to our thorough process of having the customer approve various steps, if we do not meet your expectations, then we will reprint.
If the custom products you receive differ materially from what the invoice states, or if your order is considerably different than the artwork approval and print policy, then you may return the custom goods within 7 days after receipt.
We will be happy to reprint incorrect pieces for you. We are happy to email you pre-paid shipping labels so that your return doesn’t cost you a dime. If for any reason you are still not satisfied with your order, we will refund you. We are here to make our customers happy, and if you are not satisfied, please let us know. We will exhaust our options to make everything right.
How do I return?
All returns inquiries must fill out our return request form here (link to download form, please). Once
you complete the form, you will receive an RMA (Return Merchandise Authorization) number. Please
write the RMA number in a conspicuous place on the outside of the box.
What cannot be returned:
Item(s) that match our artwork approval.
Item(s) that fall in line with our deviation policy.
Please Note: All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the
item(s) simply cannot be returned. No returns will be accepted after 7 days of receipt of purses.
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